Terms of service

Terms & Conditions

Last Updated: 14 October 2026

Welcome to Prathimaa. By browsing our website or placing an order, you agree to these Terms & Conditions.

1. About Our Store

Prathima is an online store offering premium spiritual idols and spiritual home decor made from materials including brass, resin, Panchadhatu, Fiber, and Ashtadhatu

2. Product Information

Product descriptions, photographs, dimensions, materials and prices are provided on the relevant product pages. Please review these details before purchasing. Minor variations in appearance or finish may occur where appropriate to the product and material.

3. Pricing and Orders

Product prices, applicable discounts, shipping charges and the final payable amount will be displayed during the purchase process, as applicable.

Orders are subject to product availability and payment confirmation. If we cannot fulfil an order, we will contact the customer and arrange any applicable refund.

4. Payments

Payments are processed through the payment methods available at checkout. Transactions are subject to the relevant payment provider's terms and confirmation.

5. Shipping and Delivery

Our estimated delivery time is 5–6 days from the date the order is placed. Actual delivery may vary due to location, courier operations, product availability and unforeseen circumstances.

6. Returns, Refunds and Cancellations

All returns, refunds, replacements and cancellations are governed by our Refund, Return & Cancellation Policy published on this website.

7. Intellectual Property

Website content, original product descriptions, branding, logos and photographs may not be copied, reproduced or commercially used without permission from the relevant rights holder, except where permitted by law.

8. Acceptable Use

You must not use our website for unlawful purposes, submit fraudulent orders, attempt unauthorised access or interfere with website operations.

9. Limitation of Liability

Nothing in these Terms limits any rights or liabilities that cannot legally be excluded under applicable law. Subject to that restriction, Prathima is not responsible for indirect losses caused by circumstances beyond our reasonable control.

10. Termination

We may restrict website access or cancel an order where reasonably necessary due to suspected fraud, unlawful activity, security concerns or a material breach of these Terms. Any refund due will be handled according to our published policy and applicable law.

11. Governing Law

These Terms are governed by the laws of India. Disputes will be subject to the jurisdiction of the appropriate courts or forums under applicable law, including consumer-protection laws.