Refund policy

Refund, Return & Cancellation Policy

Last Updated: 14 October 2026

At Prathimaa, we aim to provide customers with a clear process for returns, refunds, replacements and order cancellations.

1. Return Window

Customers may request a return within 5 days from the date of order placement, subject to the eligibility conditions below and applicable law.

Important: Our estimated delivery time is 5–6 days from order placement. Customers should contact us if the return window creates a problem before they receive their order. We recommend changing the return period to 5 days from delivery before publishing this policy, so customers have a reasonable opportunity to inspect their product.

2. Return Eligibility

Please contact us with your order number and the reason for the return. Photographs may be requested where relevant.

Products should be returned with the supplied accessories and packaging where applicable.

Requests involving damaged, defective, incorrect or materially misdescribed products will be handled in accordance with applicable law. Any restrictions on other returns will be communicated clearly and will not override mandatory consumer rights.

3. Damaged, Defective or Incorrect Products

If you receive a damaged, defective or incorrect product, contact us promptly with your order number and photographs, if available.

We will review the issue and communicate the appropriate remedy, which may include a replacement, return or refund, depending on the circumstances and applicable law.

4. Order Cancellation

Customers may request cancellation before the order is dispatched by contacting us with their order number.

A cancellation is confirmed once acknowledged by Prathima. After dispatch, cancellation may no longer be possible; contact us to discuss the available options under this policy and applicable law.

If payment has been collected for an approved cancellation, any refund due will be initiated.

5. Refund Method

Approved refunds will ordinarily be processed through the original payment method or payment route supported by the payment provider. A bank transfer may be used where appropriate and permitted by the payment provider.

6. Refund Processing Time

We will initiate an approved refund within 6-7 working days after approval. The time taken for the amount to appear in your account may depend on your bank or payment provider.

7. Return Shipping

For damaged, defective or incorrect products, contact us for return or collection instructions. For other eligible returns, return shipping arrangements and any applicable charges will be communicated before the return is completed, subject to applicable law.

8. Replacements

Where a replacement is appropriate and available, we will communicate the process and expected timeline. If a replacement is unavailable, we will explain the applicable alternative remedy.